Anti-Virus and Security

What is two-step authentication and how does it work?

Two-step authentication uses two types of authentication to verify your identity: your SUNet ID login and an authentication code that you use only once, so even if someone gets hold of your account name and password, they can't use them to get into any site that's protected with two-step. By using two forms of authentication, you're protecting yourself and Stanford.

BitLocker: Can Stanford store my recovery key for me?

Yes. If you want your recovery key on file, run Stanford Whole Disk Encryption. If your computer is already encrypted, the recovery key will be put in escrow but your computer will not be re-encrypted.

BitLocker: How do I get past the "insert recovery media" screen?

Restart your computer and then press the Esc (Escape) key followed by the Enter (Return) key to open the recovery screen.

If you don't have a copy of your BitLocker recovery key, please call the Service Desk at 650.725.4357 or submit a HelpSU request. A member of staff will confirm your identity and guide you through the recovery process.