Desktop Hardware and Support

What is the BaRS service and where can I get more information about it?

The Information Technology Services Backup and Recovery Service (BaRS) is a convenient, cost-effective way for Stanford faculty and staff to back up and recover crucial data on servers. The BaRS service utilizes TSM software (Tivoli Storage Manager®, a product from IBM) to back up data over SUNet to a centralized, secure storage facility.

Once installed and configured, TSM will automatically back up your system at a specified time each workday.

Should I shut down Time Machine before a Retrospect backup or vice versa?

Yes. Exclude each from the other's backup.

Make sure to exclude your external Time Machine volume from Retrospect lest it continuously try to back up that data. Likewise, don't have your Retrospect backup archive going onto an attached volume that Time Machine sees and wants to back up.

Help! I did not back up my encryption keys or there is a problem with my backup.

If you did not back up your keys, or if there is a problem with your back up, your Data Recovery Agent (DRA) can still recover your files. Submit a HelpSU request for assistance. If you have permitted other users to share your encrypted files, those users can recover your data as well.

Can I get day-to-day computer support for my department and how much does it cost?

Yes, IT Services Computer Resource Consulting (CRC) provides for-fee computer support to Stanford schools, departments and institutionsSee the Computer Resource Consulting web page for more information, including rates.

What backup options are available at Stanford for desktop computers?

Backups can be done locally onto drives or servers that your department or workgroup purchase and administer, or through a third-party vendor such as Iron Mountain or the MozyPro service.

Each solution has advantages and disadvantages. The Backups for Departments & Workgroups page reviews your options and gives pricing information for third-party vendor services.

Do BaRS backups meet HIPAA requirements?

We cannot guarantee that data maintained as part of this program will be Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliant. Hospital and clinic faculty and staff are urged to contact IT Services for more information before signing up for the Backup and Recovery Service.

HIPAA contains standards and rules which govern the privacy of individually identifiable health information. This act includes the HIPAA Privacy Rule, which was finalized in December, 2000.

Can I pay someone to come to my department and fix my computer?

Yes. OnCall Services provides fee-based computer support to individual faculty, staff, students, and University departments.

The work can be done onsite in campus offices or in the OnCall Services office on campus by appointment.

NOTE: Visits to residences are not available.

Who can help me with my adaptive technology needs?

The Office of Accessible Education (OAE) is here to provide you with the support and services needed to participate in the rich and varied life of Stanford University. The office is at 563 Salvatierra Walk. It is open Monday through Friday from 9am - 12pm and 1pm - 4pm.

If you own or require adaptive computing equipment, contact the Student Disability Resource Center, (650) 723-1066, TTY calls: (650) 723-1067.