Why can't I connect through VPN from home?

Some users who have reported trouble connecting through home routers have found that adjusting the following setting in the VPN client will allow them to connect:

  1. Open the VPN client.
  2. Select the connection you are using (for example, Stanford_Public_VPN).
  3. Click Modify.
  4. Click the Transport tab.
  5. Change the default setting of IPSec over UDP to IPSec over TCP.
  6. Click Save.