Secure Email

I'm having problems reading secure email on my Stanford Google account.

Most of the time the problem comes when you try to open the attachment containing the secure message and you're asked to log in.  The message will have a To: field with a pop-down box from which to select your address.  If the message has gone to your Stanford Google account,  you need to select "Address not listed" and then enter your SUNetID@zm88.stanford.edu,

Can I send Prohibited or Restricted data through secure email?

If you need to email Prohibited or Restricted data, use the Stanford Secure Email service. To send secure email, type Secure: on the Subject line. You must include the colon character (:) and spell secure correctly or the email will be sent in the clear.

I am using Stanford email. Why do I have to register to see my message?

You have to register to see a secure message if it leaves the Stanford Email and Calendar environment. Often, it has passed through an Exchange server, a server from another department, or an off-campus server such as Gmail or Hotmail.

Be sure to register using the final destination address when accessing your email message.

Must I type Secure: when sending a secure email to someone within Stanford?

Yes. Always type Secure: in the subject heading of a secure message.

Even if you're sending to a Stanford email account, that message could be forwarded to someone else or to another email account.

Can I send Secure Email to a mailing list?

If a mailing list is not itself secure, then secure email (any email with a Subject line beginning with "Secure:") cannot be sent to that list; it will be rejected by the Mailman server. 

Will Secure Email encrypt attachments? What is the size limit?

Yes, the Secure Email service encrypts attachments. The size limit for a secure message can depend on the final destination address. Stanford's E-mail service allows messages up to 50 MB in size, but the Cisco Registered Envelope Service limits messages to 10 MB.

I am sending secure email from SHC or LPCH to a subdomain at Stanford. Will the encryption work?

Yes. You can send secure email within the Stanford network or outside of it.

Outside recipients are redirected to a secure web site and must confirm their identity before retrieving the message.

What is really happening to my mail when using Secure Email?

If you have tagged your mail Secure: the servers will ensure it is delivered to its destination in a secure manner. For mail delivered to the Stanford Email and Calendar Servers (Zimbra) or other trusted domains, the message will be delivered normally because we have verified all communication paths the message has traveled are encrypted.

Can I use Webmail for Secure Email?

Yes. You can send, receive, read, and reply to Secure Email messages in Webmail without any additional configuration. Type Secure: at the beginning of the Subject line when sending a secure email through Webmail.

Can I send Secure Email to a mailing list?

Secure email that is sent to Stanford's mailing list service (@lists.stanford.edu) will be rejected.

Sending Protected Health Information (PHI) to a mailing list is against the HIPAA email policies. IMAP Group Accounts are an allowable alternative, but these accounts can only be set up with @stanford.edu addresses.

Why can't I forward secure email messages?

Secure email messages are protected with encryption individually for each person (email address). You cannot forward a secure email because each secure email is encrypted for the person to whom it was originally sent.

What is really happening to my mail when using Secure Email?

If you have tagged your mail Secure: the servers will ensure it is delivered to its destination in a secure manner. For mail delivered to the Stanford Email and Calendar Servers (Zimbra) or other trusted domains, the message will be delivered normally because we have verified all communication paths the message has traveled are encrypted.

Can I use Secure Email to send secure messages that do not have Protected Health Information (PHI)?

Yes, you can send any email message securely through Secure Email. The Secure Email service is designed for members of the Stanford community who need to send Prohibited or Restricted data to people outside of the @stanford.edu email domain.

Can I receive secure email outside of the Stanford email system?

The Secure Email service is designed for members of the Stanford community who need to send Prohibited or Restricted data to people outside of the @stanford.edu email domain.

The first time you receive a secure email from an @stanford.edu address, you will need to register your email address in order to retrieve it. You will be prompted to provide the following information: