Cisco VoIP Phones

How do I use my Cisco VoIP phone?

The Cisco VoIP phone transmits calls over the same data network that your computer uses. Combining voice and data over the same network means that you have more control over your phone and its features.

What is the SoftPhone?

Use the Cisco SoftPhone (Cisco Unified Personal Communicator) to place and receive calls on your Mac or PC.

NOTE: The SoftPhone Instant Messaging feature is not encrypted. Please use the Stanford IM system instead.

My Cisco VOIP phone was just installed. What do I need to know?

Once the phone is replaced, check your voicemail. Someone might have left a message while your new phone was being installed. 

The image on your Cisco phone will 'sleep' during off hours and 'wake up' before 8 a.m. 

You can download the user guide, reference card, or tip sheet for your Cisco VOIP phone:

How many participants can I add to a conference call on my Cisco VOIP phone?

Your Cisco phone allows you to host up to six participants, including yourself. For instructions, see Your Cisco IP Phone User Guide.

I want my desk and mobile phone to ring when I have a call.

When you set up Single Number Reach (SNR), incoming calls ring your desk phone and mobile phones simultaneously.

To set up SNR:

Which browser should I use to access the MyPhone portal web site (

Use Internet Explorer for PC and Firefox for Macintosh. Safari is not supported at this time.

Which headset works with Cisco VoIP desk phones?

IT Services does not provide headset support for VoIP phones.  If you need to purchase a new headset for your Cisco or Avaya phone, we recommend working with a vendor such as Plantronics, who will provide guidance on the selection of a headset, as well as headset support.

Why is the screen on my Cisco VOIP phone off?

To conserve energy, Cisco phones are programmed to "sleep" from 6:00 p.m. to 7:30 a.m., Monday through Friday, and all day Saturday and Sunday. You can "wake" your phone by pressing the display button, which will be lit green.

The phone goes back to sleep after an hour of inactivity.

How do I get help with my Cisco VOIP phone?

The Equipment User Guides are posted in .pdf format on the Cisco VOIP page.

For support, submit a HelpSU request and enter Request Category: Phones, Cell Phones and Cable TV.

I work for the University. What kind of Cisco VOIP phone can I get?

Choose from desk, wireless, or conference room phones:

Where can I get documentation for my Cisco VOIP phone?

You can download the user guide, reference card, or tip sheet for your Cisco VOIP phone.

How do I create an Allowed or Blocked list for my Cisco VOIP phone?

When the Single Number Reach (SNR) feature is enabled, incoming calls to your Stanford telephone number can also ring simultaneously on another telephone such as your cell phone. After you assign a Remote Destination, you can allow all incoming calls to ring simultaneously on that phone or you can create lists of phone numbers that can (Allowed) or cannot (Blocked) ring that phone. 

I work at the Outpatient Center. What kind of Cisco VOIP phone can I get?

The telephone service at Stanford Medical Outpatient Center in Redwood City is provided by Stanford University Information Technology Services (IT Services), in partnership with the Clinic Administration Office and the Stanford Hospital Information Technology department.

University: Cisco VOIP 7945 and 7965 Phone User Guide and Tipsheet

If you work for the University, download the User Guide for the Cisco 7945 and 7965. A Tipsheet is also available for download.